‘Where For Your Care?’ A National Healthcare Campaign

Public Awareness Campaign 'Where For Your Care?'

Qatar’s population has grown significantly in recent years and there are now more than 3m people living in the country.

It has been a significant challenge to meet the increased demand for all healthcare services, including emergency and urgent care. The expansion of primary, secondary and tertiary healthcare services has enabled us to meet this increased demand and provide high-quality care to patients.

Where For Your Care? Campaign will improve the efficiency of the health sector by advocating the correct use of available services and help patients receive the best possible medical care.

Choosing the best option for care enhances treatment experience and that of others.

The Campaign ‘Where For Your Care?’

• Qatar’s public healthcare sector providers are collaborating to deliver a national awareness campaign to raise awareness of emergency and urgent healthcare services in Qatar. 
• The campaign aims to highlight the wide range of emergency and urgent care services across HMC, PHCC, Sidra and Qatar Red Crescent.
• Help patients make the best choice for their medical care needs.
• www.whereforyourcare.qa is a dedicated website created to have all the information regarding emergency and urgent care in Qatar in one dedicated place.

The Participating Institutions

What is the role of the Ministry of Public Health, Hamad Medical Corporation, Primary Health Care Corporation, Sidra Medicine, and Qatar Red Crescent in this campaign?

• The campaign brings together the key public health sector providers to work jointly to raise awareness of services
• Each provider offers various emergency and urgent care services Qatar’s population 
• Qatar’s healthcare sector has grown significantly in recent years and there are now more options for patients with emergency and urgent medical care conditions than ever before. These services are delivered across the public healthcare system:
• HMC: the National Ambulance Service, seven emergency departments, five pediatric emergency centers, and the Urgent Consultation Service helpline.
• PHCC: 10 Urgent Care Units providing the service for adults, and five out of the 10 providing the service for both adults and pediatrics, within its primary health centers and the Urgent Consultation Service helpline.
• Sidra Medicine: Pediatric Emergency Department (Public), Pediatric Urgent Care Center (Private) and Women’s Obstetrics Triage and Urgent Care (Private).
• MoPH/QRC: Two Urgent Care Centers.

Key messages the Campaign Focuses On

• Qatar’s public health sector has significantly increased the number of emergency/urgent care facilities in recent years
• The Ambulance Service and Trauma & Emergency Center provide life-saving care to patients with critical conditions
• Patients with urgent, but non-emergency conditions, should use a suitable urgent care facility
• PHCC has significantly expanded its urgent care provision in recent years with ten 24-hour units 
• Choosing the right option for your care enhances your own treatment experience and that of others 
• HMC’s EDs have short wait times for patients with critical conditions 

 
Public Health Care in Qatar

• Qatar’s population has grown significantly in recent years and there are now more than 3m people living in the country.
• It has been a significant challenge to meet the increased demand for all health care services, including emergency and urgent care. The expansion of capacity across primary, secondary and tertiary healthcare services has enabled us to meet this increased demand and provide high-quality care to patients.
• The campaign will improve the efficiency of the health sector by advocating correct use of available services and help patients receive the best possible medical care.

The Ambulance Service

• The Ambulance Service provides life-saving care to patients with critical conditions.

• Remind the public about HMC’s long-standing national awareness campaign to educate the public about the key actions to take when calling an ambulance in an emergency situation. The campaign focuses on five key points that are critical to ensuring an ambulance reaches the patient as quickly as possible to deliver live-saving treatment:Encourage the public to save ambulances for emergencies.

• Encourage the public to save ambulances for emergencies. This regular campaign is aimed at reducing the volume of non-emergency 999 calls to the Ambulance Service. Where For Your Care? underlines this campaign by educating the public on the types of symptoms and conditions to call an ambulance as well as alternative treatment options for cases that are not life-threatening.