Ministry issues guidelines for delivery app services in Qatar

By Admin - April 28, 2026

Qatar delivery apps

The Ministry of Commerce and Industry released a new comprehensive framework covering the duties and responsibilities, rights of consumers as well as rules governing digital platforms with service providers, in order to regulate the delivery sector which is part of its continuing efforts to increase consumer protection.

Sales Outlets & Service Providers

Pricing Freedom

Business will be free to set their own prices divorced from delivery platforms
The provider retains the sole discretion over pricing
Without explicit consent, platforms shall not be allowed to prescribe or change prices or discounts
Fixing prices or trying to restrict the price

Transparency in Fees & Commissions

Contracts have to clearly and fully disclose all fees and commissions
No hidden or undisclosed fees

Offers & Discounts

Promotion should be genuine, our own and not misleading
They need to be displayed both before and after the discount.
Providers have to furnish the promised promotion duration.

Delivery Companies

Delivery Pricing Rules

Create a price-free regulatory regime, whereby platforms can designate delivery service fees but are incentivized to do so at fair and consumer savvy prices.

Responsibilities of Delivery Personnel

Adhere to delivery timelines
Ensure order safety
Maintain professional conduct
Do not charge any additional fees to consumers

Responsibilities of Service Providers

Comply with declared prices
Do not add charges upon delivery
Clearly communicate preparation time
Ensure product quality and safety

Advertising & Platform Transparency

Paid advertisements must be clearly identified
Platforms must disclose the general criteria behind algorithms and content ranking to prevent misleading users

Consumers

Unreceived Cash Orders

Accountability is established on the basis of non-ferrying between the platform and provider
When customers repeatedly cancel even when there are no justifiable reasons, his (or her) future offers may be restricted.

Cancellation & Refund Policy

Responsibility is based on the order stage
No charges apply before preparation
You only pay the actual cost + no additional fee after preparing

These guidelines will be applicable to all delivery service providers and digital platforms. Legal action will be taken in accordance with applicable regulations against any violations.