Navigating Car Accidents in Qatar: A Comprehensive Guide for 2024

No one anticipates being involved in a car accident, but being well-informed can make all the difference if you find yourself in such a situation in Qatar. 

This guide outlines the essential steps for handling car accidents, from police reports to insurance claims, to ensure you are prepared for any eventuality.

Different Scenarios of an Accident

Scenario 1: Minor Accident

• Safety First: Immediately turn on hazard warning lights to alert other drivers. If both parties agree, move the vehicles to the side to avoid obstructing traffic.
• Document the Scene: Before moving the vehicles, take at least four photos, ensuring one shows the number plates.
• Exchange Information: Note down the other driver's phone number, name, and Qatar ID number if possible.
• File Online Report: Use the Metrash2 app to report the accident:
• – Enable your mobile's location service.
• – Open Metrash2 and navigate to Traffic > Traffic Accident > Accident Registration.
• – Enter details for both cars, including drivers' QIDs and phone numbers.
• – Attach photos of the vehicles, agree on legal responsibility, and submit the report.
• Receive Notifications: You'll receive an SMS to complete procedures. If responsibility is clear, an investigator will finalize the report and register the accident. Otherwise, both parties will be instructed to visit the Traffic Department.

Scenario 2: Injury / Major Damage / Disagreement

• Do Not Move Vehicles: Regardless of obstruction, keep the vehicles in place.
• Call the Police: Dial 999 for police and request an ambulance if needed.

Scenario 3: Hit and Run / Parking Lot Incidents

Visit the Nearest Police Station: They will open a file and wait for a week in case someone claims responsibility. Afterward, you will receive a police report for car repairs.

Scenario 4: Accident Without Another Party

Report to the Police Station: Get a police report to proceed with car repairs. If you have full insurance, you can claim it. With third-party insurance, expenses will be out-of-pocket.

Steps to Follow After a Car Accident

Step 1: Emergency numbers to remember

Make sure to call the local emergency number, depending on the seriousness of your accident. 

• Police: 999 / 44890699 / 44890670
• Ambulance: 999
• Hamad Hospital: 44392222 / 44393333

Step 2: When Police Arrive

Provide your license, vehicle registration, and insurance documents.
Police will issue a red or green paper indicating fault. An SMS with an accident file number will follow, directing you to your insurance company.

Step 3: At the Police Station

Bring your car for inspection if needed.
Ensure to have all necessary documents: Qatar ID, Driving License, Vehicle Registration (Istimara), and Insurance documents.
Do not sign anything you do not understand and avoid aggressive behavior. Be patient and respectful.

Step 4: Insurance Claim

If you are not at fault, find out which insurance company covers the other driver's car. You will likely need to contact them or visit their offices to complete the necessary formalities.

If not at fault, obtain the other driver’s insurance details.

Bring necessary documents to the insurance company:

You’ll need: 

• Police report
• Police approval to repair
• Car registration copy (both sides) 
• Driver’s license copy (both sides)

After you file a claim, the insurance company will inspect your car and take photos for their records.

However, this may often be unnecessary as the insurance claim process is now frequently handled online. The Traffic Police will send the report directly to the insurance companies and provide you with further instructions.

For some insurance companies, you can submit documents via their website, email, or fax. Contact your insurance company’s call center to confirm the available options.

Step 5: Garage Repair

In Qatar, it is illegal for any garage to perform accident or bodywork repairs on your vehicle without the necessary paperwork from the police or your insurance company.

If you are filing an insurance claim, your insurance provider will specify which garage you should take your car to. They will also provide you with the required documentation for the garage, ensuring you won’t have to pay for the repairs.
Situations When Your Insurance Does Not Cover You
Insurance claims may be denied if:
You do not hold a valid driver’s license.
You were driving under the influence of alcohol or drugs.
The accident occurred after running a red light or speeding excessively.
You were driving on sand dunes without off-road coverage.

For detailed policy information, always refer to your insurance policy wordings.
Important Note
The Ministry of Interior mandates moving vehicles to the nearest parking area after non-injury accidents to avoid blocking traffic. Failure to comply may result in a QAR 1000 fine and three points against your license.

Drive safely and stay informed to ensure a smooth resolution in case of an accident.