Hamad International Airport achieves ACI accessibility enhancement accreditation

By A Robin - August 01, 2023

HIA Qatar

Hamad International Airport (DOH) has received Accessibility Enhancement Accreditation from Airports Council International (ACI) World.

Introduced in August 2022, the accreditation programme focuses on improving accessibility, ensuring equitable customer experiences and promoting a more inclusive environment in the airport industry.

Hamad International Airport's achievement signifies its commitment to accessibility services within its facility.

Attributing to the accreditation is the airport’s wide range of passenger services and facilities designed to cater to travellers with reduced mobility, special needs or disability, such as the Muzn Lounge - a special sensory room, dedicated washrooms, shuttle services within its expansive terminal, access to airport updates through information desks with trained Customer Service representatives and a dedicated Animal Relief Area for passengers travelling with service animals or emotional support animals.

Commenting on the recognition, Ioannis Metsovitis, Senior Vice President of Operations at Hamad International Airport, said: "We are honoured to receive the renowned ACI Accessibility Enhancement Accreditation. At Hamad International Airport, we believe that access to air transport is a fundamental right for all travellers and our commitment to providing a seamless and inclusive experience for all of our global passengers, is reflected in this recognition."

Stefano Baronci, Director General, ACI Asia-Pacific, said: "This accreditation is a testament to Hamad International Airport's commitment to providing safe and hassle-free accessibility for all types of air travellers. We hope this accreditation will inspire our industry to strive for excellence in accessibility. At ACI Asia-Pacific, we believe that every passenger deserves access to a seamless airport experience, and we are proud to be leading the change through this initiative."

This distinguished achievement sets a new benchmark for airports in the Middle East - inspiring the industry to strive for accessibility and inclusivity. Inaugurated in 2014, Qatar’s international travel hub remains committed to its ongoing efforts in supporting the environmental, social and governance well-being of the air transport system - while maintaining its position as a leading global aviation hub.