Al Wakra Hospital Awarded by Planetree International Gold Certification for Excellence

Al Wakra Hospital

Hamad Medical Corporation's Al Wakra Hospital (AWH) has been awarded Gold Certification for Excellence in Person-Centered Care (PCC) by Planetree International. This certification recognizes the hospital's achievement and innovation in delivering person-centered care.

AWH is one of only 157 healthcare organizations worldwide to earn this prestigious award and one of just 101 Gold Certified organizations globally.

Building on the foundational work led by the Center for Patient Experience and Staff Engagement (CPESE) to advance staff and patient engagement across the HMC network, the PCC certification marks a significant step forward in strengthening the organization's capacity to deliver a truly person-centered approach to care.

AWH provides a comprehensive spectrum of medical services, encompassing emergency and inpatient care, specialized outpatient clinics, day procedures, and multidisciplinary services, all dedicated to delivering high-quality, compassionate, and person-centered care to individuals and families of all ages.

Gold Certification for Excellence in Person-Centered Care represents the highest level of achievement in person-centered care, based on evidence and standards. Person-centered healthcare prioritizes the active participation of patients and their families throughout the healthcare process with an emphasis on partnership, compassion, transparency, inclusion, and quality.

To earn Gold Certification, AWH underwent a rigorous assessment process. Planetree representatives conducted a validation assessment that included discussions with patients, families, and staff, confirming the effective implementation of person-centered policies such as non-restrictive visiting hours and shared medical records. The review also evaluated staff engagement at all levels, the supportive care environment, and the hospital's performance on patient experience and quality indicators that drive continuous improvement.

This Gold Certification demonstrates that AWH is a hospital where staff partner with patients and families, and where patient and family comfort, dignity, empowerment and well-being are prioritized as key elements of providing top-quality clinical care. It affirms the hospital's commitment to embedding person-centered care into every aspect of its services and demonstrates to patients and families that their voices, needs, and experiences are central to care delivery. The certification reinforces trust and confidence in the hospital as a place where care is compassionate, personalized, and collaborative.

(QNA)